SHIPPING AND RETURN CONDITIONS
Customer Satisfaction Guaranteed: Our Hassle-Free Return and Exchange Policy
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At Silk Moon, your satisfaction is at the heart of everything we do. We want you to be delighted with your purchase, and if for any reason you are not completely happy, we offer a hassle-free return and exchange policy to ensure your peace of mind.
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Shipping
Shipping times within Finland typically range from 1 to 7 days. For international orders, expect delivery within 2 to 10 days. We strive to ensure your orders reach you promptly and efficiently. Please note that these are estimated delivery times, and actual delivery may vary based on location and other factors.
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Easy Returns and Exchanges
Experience worry-free shopping with our 90-day exchange policy and 30-day return window upon order receipt. We understand preferences may change or circumstances may arise. Returning or exchanging is simple – just contact us, and we'll guide you through the process with ease.
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Initiating the Process
To initiate a return or exchange, kindly get in touch with our dedicated customer support team through our Contact Us page or by reaching out to us via email or phone. Our friendly representatives will assist you promptly, providing you with all the necessary instructions and addressing any inquiries you may have.
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Conditions for Returns and Exchanges
Keep in mind that shipping costs are non-refundable. If you are exchanging an item, you may be responsible for the return shipping cost.
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Processing Your Return or Exchange
Kindly be aware that shipping costs are non-refundable. In the case of an exchange, you may be responsible for the associated shipping costs. Our policies include a 30-day return window and a 90-day exchange period for all our products.
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Your Satisfaction Matters
At Silk Moon, our mission is to build lasting relationships with our valued customers. We believe in transparency, integrity, and open communication, fostering trust that extends far beyond a single purchase. Your feedback and suggestions are invaluable to us as we continuously strive to enhance our services and offerings.
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Shop with Confidence
When you choose Silk Moon, you choose a brand that values your well-being, comfort, and satisfaction above all else. We invite you to explore our collection, indulge in the luxury of silk, and experience the difference we offer. Should you have any queries or need assistance, don't hesitate to contact us. We are here to make your journey with Silk Moon a memorable and cherished one. Discover the allure of silk, embrace elegance, and let Silk Moon become your destination for all things luxurious and exquisite.
Thank you for choosing Silk Moon, where your satisfaction is our priority.