FAQ

At our Silk Moon Online Store, we are committed to offering only the finest Mulberry silk products. Each item in our collection is carefully crafted from 100% pure and authentic Mulberry silk, ensuring you experience the ultimate luxury.

Mulberry silk is a premium and luxurious type of silk produced by silkworms fed exclusively on mulberry leaves. It is renowned for its incredible softness, smooth texture, and natural sheen, making it the highest quality silk available.

Yes, silk is inherently hypoallergenic and delicately soothing on the skin, rendering it an optimal selection for all skin types. The innate properties of silk not only nurture the skin but also act as a shield against dust mites and allergens, ensuring a hygienic, tranquil, and supremely comfortable user experience

Caring for your silk products is simple. We recommend washing them in cold water and using a silk-specific cleaning solution. Avoid wringing or twisting the fabric, and instead, gently press out excess water and air dry in the shade. For more details, refer to our silk care guide.

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your silk product, you can return it within 30 days of receiving it for a full refund or exchange.

Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment and know when to expect your package.

We take the privacy and safety of your personal information very seriously. Our website is secured with industry-standard SSL encryption, and we handle your data with the utmost care and confidentiality. For more details, please refer to our Privacy & Safety Policy.

If you have any questions, concerns, or need assistance, our friendly customer support team is here to help. You can reach us through our Contact page, and we'll be more than happy to assist you promptly.

Credit/Depit Cards and PayPal.